FAQ's
What is the cost for the evaluation/repair?
For a standard Evaluation Fee of $75.00 ($150.00 for imaging/ultrasound equipment) apexx provides an initial diagnosis and a complete estimate to repair your equipment. If you choose to have apexx complete the repair, the Evaluation Fee will be applied to the total repair cost. The actual cost to repair depends on the condition of your equipment and the total parts and labor cost to bring your equipment to original manufacturer's specifications.
How long will the Evaluation/Repair take?
From the time you ship your equipment until it arrives back, the average turnaround time is 4 weeks. There are many variables that affect turnaround time, however nearly half of the time is consumed in transit alone. Transit of your equipment to apexx will take approximately one week and returning back to you will take another 4-5 business days.
What happens if I decline to have the equipment repaired?
For a reasonable return shipping and handling fee, your equipment will be re-packaged and returned to you in the same condition as it was received.
Is there a warranty?
All completed repairs include a 90-day bumper-to-bumper Parts & Labor Warranty. Compare this to other "repair" companies that warranty only the parts they replace. apexx performs a complete system verification and certification to original manufacturer's specifications.
Are Loaners available?
Loaners are subject to availability and may not be an identical model to the equipment being repaired. You are responsible for professional repackaging and round-trip freight of Loaner equipment. An apexx Veterinary Equipment Consultant can provide more information regarding Loaner availability and fees.
How do I package my equipment for shipping?
Click on the following link for comprehensive information how to package your equipment for safe transit.
Packaging Guidelines (a new window will open).
apexx recommends FedEx:
- Best care in package handling
- Honest & rapid claim management
- Dependable delivery times
You are responsible for thorough packaging of your equipment to protect from standard shipper's abuse during transit. (apexx is not responsible for damage during transit due to inadequate packaging).
I don't have time or adequate packaging materials.
apexx can make it easy. Use EZ Ship
What is EZ Ship?
For one low price, we'll ship to you a custom box with custom packaging specifically for the equipment being transported. We'll even include a completed return shipping label. Simply place your equipment in the box/container, seal/close the box/container and call us. apexx will schedule pick up with our carrier. Insurance for full replacement value in the case of loss or damage is included in the EZ Ship price. (EZ Ship is not available for all pieces of equipment)
What should I include in the box with my equipment?
- All accessories and parts used in every day, normal operation. All accessories are required so that a complete evaluation may be performed to reproduce the symptoms you’ve identified. Without a complete system including all parts and accessories, we may not be able to isolate the problem or reproduce the error, delaying the initial evaluation
- Your contact information (business card or letterhead)
- A brief description of your equipment's symptoms
What shipper should I use to ship my equipment?
We recommend FedEx or FedEx Ground for best care and service. Use USPS and UPS only as a last resort. Whomever you choose to ship your equipment, we recommend you insure the package for full replacement value in the case of loss or damage.
Where do I ship my equipment?
apexx Repair Center
apexx Veterinary Equipment
14 Inverness Dr. East, Suite C-124
Englewood, CO 80112
